Refund & Returns Policy

Important information about returns, exchanges, and refunds for LUNVYR handcrafted lighting.

Policy at a Glance

We want you to be completely satisfied with your LUNVYR lighting. While our pieces are handcrafted to order, we accept returns within specific guidelines to ensure your peace of mind.

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Returns Accepted

30-day return window for eligible items

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48-Hour Notice

Must notify within 48 hours of delivery

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Damage Protection

Full protection against shipping damage

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Quality Guarantee

Craftsmanship warranty included

Return Policy

Returns Accepted: We accept returns on eligible LUNVYR lighting fixtures within 30 days of delivery, provided you notify us within 48 hours of receiving your order.

Return Eligibility

To be eligible for return, items must meet the following criteria:

48-Hour Notification: You must contact us within 48 hours of delivery to initiate the return process
30-Day Window: Physical return must be completed within 30 days of delivery
Original Condition: Item must be unused, undamaged, and in original packaging
Standard Products: Only applies to our standard collection pieces (custom orders excluded)
All Components: Must include all original hardware, instructions, and accessories

Non-Returnable Items

The following items cannot be returned:

Custom or made-to-order pieces with specific modifications
Items damaged by customer installation or use
Products returned after the 30-day window
Items missing original packaging or components
Special finishes or custom color requests

Why the 48-Hour Notification?

The 48-hour notification requirement allows us to:

Quickly address any immediate concerns or issues
Provide installation support that might resolve concerns
Ensure proper documentation for return processing
Maintain quality control and customer satisfaction records

How to Return

Important: You must notify us within 48 hours of delivery to initiate a return, even though you have 30 days to physically return the item.

Step-by-Step Return Process

Step 1: Notify Within 48 Hours

Step 2: Return Authorization

We'll provide a return authorization number and detailed return instructions within 24 hours of your notification.

Step 3: Package Securely

Carefully repackage the item in its original materials. We recommend additional protective wrapping for shipping.

Step 4: Ship Back

Send the item back using the prepaid return label we provide. Must be shipped within 30 days of original delivery.

Step 5: Inspection & Refund

Once received, we'll inspect the item and process your refund within 5-7 business days if approved.

Return Shipping

Prepaid Label: We provide a prepaid return shipping label for standard returns
Secure Packaging: Use original packaging plus additional protection we recommend
Insurance: All returns are fully insured during transit
Tracking: You'll receive tracking information for your return shipment

Contact for Returns

To initiate a return within the 48-hour window:

Email: info@lunvyr.com with "RETURN REQUEST" in subject line
Phone: +1 (929) 728-2394 during business hours
Include: Order number, delivery date, reason for return, and photos if applicable
Response Time: We'll respond within 4 hours during business days

Order Cancellation

Pre-Production Cancellation: Orders can be cancelled for a full refund before production begins, typically within 48 hours of purchase.

Cancellation Timeline

0-48 Hours After Order

Full cancellation and refund available. Order has not yet entered production phase.

48+ Hours After Order

Order enters production. Cancellation may incur restocking fees depending on production progress.

Production Complete

Order ships within 6-8 weeks. Standard return policy applies instead of cancellation.

How to Cancel

To cancel your order:

Email us at info@lunvyr.com with your order number
Include "CANCELLATION REQUEST" in the subject line
Provide reason for cancellation (helps us improve our service)
Refund will be processed within 3-5 business days if approved

Damage & Quality Protection

Full Protection: We stand behind our craftsmanship and ensure your fixture arrives in perfect condition.

Shipping Damage

If your LUNVYR fixture arrives damaged:

Report immediately: Contact us within 48 hours of delivery
Document damage: Take clear photos of packaging and damaged areas
Keep packaging: Retain all original packaging materials
Resolution: We'll arrange repair, replacement, or full refund

Manufacturing Defects

Rare manufacturing defects are covered under our quality guarantee:

Electrical component failures within 90 days
Structural integrity issues
Finish defects not consistent with product description
Missing components or hardware

What's Not Covered

Normal wear and tear from use
Damage from improper installation
Changes in personal preference
Damage from misuse or accidents
Electrical issues due to improper wiring

Refund Process

When Refunds Apply

Approved returns received within 30 days (with 48-hour notification)
Order cancelled before production begins
Item arrives damaged (full replacement or refund)
Manufacturing defect confirmed by our team
Our error in order fulfillment

Refund Amounts

Full Refund: Items returned in original condition
Partial Refund: Items with minor issues or missing components (case-by-case basis)
Return Shipping: Deducted from refund unless item was damaged or defective
Original Shipping: Non-refundable unless we made an error

Refund Timeline

Processing Time: 3-5 business days after we receive and inspect the returned item
Credit Card: 3-7 business days to appear on your statement
PayPal: 1-3 business days
Bank Transfer: 5-10 business days

Restocking Fees

Restocking fees may apply in certain situations:

Standard Returns: No restocking fee for returns notified within 48 hours
Late Notification: 15% restocking fee if notification was after 48 hours but item is still returnable
Custom Elements: 25% restocking fee for items with any custom modifications

Custom Orders

Limited Returns: Custom orders have special return conditions due to their bespoke nature.

Custom Order Return Policy

For custom lighting solutions:

48-Hour Rule Applies: Must notify within 48 hours of delivery, same as standard orders
Design Discrepancy: Returns accepted if final product doesn't match approved specifications
Quality Issues: Manufacturing defects or damage covered under standard protection
Preference Changes: Not eligible for return once production is approved and completed

Custom Order Process

Consultation required: All specifications confirmed before production
Design approval: Technical drawings and material samples provided
50% deposit: Required to begin custom work
Final approval: You approve final design before production begins

Quality Assurance

Every custom piece includes:

Pre-production design approval process
Regular progress updates with photos
Final quality inspection before shipping
Detailed installation instructions and mounting hardware included

Contact for Returns & Issues

Before Contacting Us

Please have the following information ready:

Order number and delivery date
Clear photos of any damage, defects, or the item itself
Description of the issue or reason for return
Preferred resolution (return, exchange, repair, refund)

Contact Methods

Email: info@lunvyr.com (for all inquiries including returns)
Phone: +1 (929) 728-2394
Live Chat: Available on our website during business hours

Response Times

Return notifications (within 48h): Within 4 hours during business days
Damage reports: Within 6 hours
General inquiries: Within 24 hours
Custom order questions: Within 12 hours

Business Hours

Monday-Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed (emergency support via email)

Questions About Returns?

Our customer service team is here to help with all return and refund questions:

Email: info@lunvyr.com

Phone: +1 (929) 728-2394

Hours: Monday-Friday, 9AM-6PM EST | Saturday 10AM-4PM EST