Privacy Policy

Who We Are

LUNVYR is a luxury lighting atelier based in New York, specializing in handcrafted architectural lighting fixtures. Our website address is: https://lunvyr.com

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Design preferences and project details for custom orders
• Communication preferences and correspondence with us

Automatic Information

When you visit our website, we automatically collect:

• IP address and browser user agent string
• Pages viewed and time spent on our site
• Referring website information
• Device and browser information

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchases and account
• Provide customer support and respond to inquiries
• Develop custom lighting solutions based on your specifications
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Required for basic website functionality, including shopping cart and checkout processes.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted partners who assist with payment processing, shipping, and website analytics
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our customers

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdrawal: Withdraw consent for data processing at any time

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Provide ongoing customer support

Order information is typically retained for 7 years for tax and accounting purposes. Marketing preferences are kept until you unsubscribe or request deletion.

International Transfers

LUNVYR is based in the United States. If you are accessing our website from outside the US, please note that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.